The following general terms and conditions of sale concern the o er and sale of products on the website www.mewecreate.com, owned and maintained by MEWE CREATE APS, Dybbølsgade 45 st, DK-1721 Copenhagen V, Denmark, VAT 37570737.
Requests for information should be made to firstname.lastname@example.org
Our web-shop is open 24 hours a day, 7 days a week. Though there will be times when we will be temporarily down for maintenance.
You have to be 18 years to buy from www.mewecreate.com – are you below 18, you must have the consent of a parent or guardian.
MEWECREATE APS reserves the right to refuse access to the online store, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
When shopping at www.mewecreate.com you can pay with the below:
• Visa Elektron
Shipping and delivery
We ship to all countries within the European Union (EU). The shipping charge depends on your delivery country and your purchase amount.
When ordering your items, you will be able to chose the delivery form that is best for you.
We are aiming day to day delivery in Denmark, when ordering before noon and choosing GLS.
Delivery prices depends on which country we ship to.
In Denmark we offer FREE SHIPPING if you shop for more than 700 DKK and you chose to collect your order at an GLS ParcelShop collection.
In both Denmark and other EU countries we o er FREE SHIPPING on orders over 2.000 DKK.
All orders are shipped with UPS, GLS or postal service. You will receive an e-mail with shipping information when your package is on the way. There will be a tracking link as well. All orders are shipped from our warehouse in Denmark.
MEWE CREATE have made every e ort to display the colours of our products that appear on www.mewecreate.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
1. Notify us by email email@example.com or to customer support on phone (+45) 20256064 , within a maxium of 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by MEWE CREATE.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
MEWECREATE return address is:
Dybbølsgade 45 st
DK-1721 Copenhagen V
General terms of returning items:
All items must be returned new, unused and with all MEWE CREATE garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
When shipping your package you should take care that the items are safely packed. You are to be held responsible for the items until we receive them. We kindly ask you to keep your postal receipt and tracking/trace number.
When returning items shipping fees and other possible fees are not covered by MEWE CREATE APS.
You will receive your refund amount on your account, within 14 days after we receive the notification. We will return the amount to the same payment method. However the refund will not be paid before we have received the items at our warehouse.
We expect that you send the items to us as soon as possible, once you have made us aware of your return. Also, you must send them latest 14 days after having declared your regret of the purchase.
Notice! We do not accept packages sent by COD delivery, or packages sent to post offices for pick-up.
You can also easily come by our o ce and return your items. Just give us a call to make an arrangement.
MEWECREATE APS, Dybbølsgade 45 st, DK-1721 Copenhagen V, Denmark, +45 2025 6064
If the items are not received in the same condition as you received it, a deduction can be made in your refund similar to the decrease of the value of the items.
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: firstname.lastname@example.org
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.
If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return.
If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
Download return slip
Dybbølsgade 45 st
DK-1721 Copenhagen V
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from MEWECREATE APS. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.
Your privacy is very important to us. We respect your privacy and keep you private information at MEWECREATE APS.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation law in Denmark.
If you place an order with us, we request certain personal information.
We need these information for billing contact and to complete your order. You phone number is needed in case the courier needs to contact you regarding delivery.
Private information’s given to www.mewecreate.com is kept in 5 years.
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